ATAS (Automated Telephone Attendance Systems)
Many of the variables to do with the cost of maintenance depend on knowing when and for how long a job was attended. There are multiple routes for attendance logging such as Call Centres/Helpdesks. However, these are costly and impact the resource required plus prevent customers from being helped as efficiently as could be. In addition, many jobs/tasks are needlessly chased if this is the preferred method.
The use of an Automated Telephone Attendance System (ATAS) – telephone-based automated means to start/pause/stop is a more accurate and cost-effective solution, especially when used together with a portal website at the client site in real-time and/or a handheld (mobile) device to start/pause/stop jobs plus add valuable information on fix type and any further action required.
Ofcom Update – UK Calling
Please note that Ofcom, the communications regulator, is introducing a new initiative called ‘UK Calling’. It is designed to help make it easier to understand how much it costs per call to call 08, 09 and 118 telephone numbers (also known as ‘service numbers’) and comes into effect from 1st July 2015.
The changes are detailed below:-
1. It will now be free to call 0800 or 0808 from mobiles. These telephone numbers are already free to call from UK residential landline phones
2. The cost of calling 084, 087, 09 and 118 numbers will be broken down into two parts:-
- Part 1: An access charge
Your phone service provider decides how much this charge will be and will tell you this.
- Part 2: A service charge
This is what we charge you for these calls (per minute). Our service charge for calls to 0845 and 0870 numbers will be 3p per minute, and calls to 0843/0844 numbers will be 5p per minute, plus your phone company’s access charge.
To find out more about this initiative, please go to www.ukcalling.info