New Ofcom rules

New Ofcom rules for 0844/0843 numbers (ATAS)

This is to let you know that Ofcom, the communications regulator, is introducing a new initiative called UK Calling. It is designed to help make it easier to understand how much it costs per call to call 08, 09 and 118 telephone numbers (also known as ‘service numbers’) and comes into effect from 1st July 2015.

These changes affect any clients and their contractors using the Ostara ATAS system.

The changes are detailed below:-

  1. It will now be free to call 0800 or 0808 from mobiles. These telephone numbers are already free to call from UK residential landline phones
  2. The cost of calling 084, 087, 09 and 118 numbers will be broken down into two parts:-
    • Part 1: An access charge – Your phone service provider decides how much this charge will be and will tell you this.
    • Part 2: A service charge – This is what we charge you for these calls (per minute). Our service charge for calls to 0845 and 0870 numbers will be 3p per minute, and calls to 0843/0844 numbers will be 5p per minute, plus your phone company’s access charge.