Ostara’s RFI (request for information) module can produce surveys and questionnaires to collect a myriad of different types of information. This can range from positive and negative feedback questionnaires to collating more detailed information for health and safety audits or technical related information.
Many of the variables to do with the cost of maintenance depend on knowing when and for how long a job was attended. There are multiple routes for attendance logging such as Call Centres/Helpdesks. However, these are costly and impact the resource required plus prevent customers being helped as efficiently as could be.
It is critical that there are processes in place not only to attempt to prevent accidents but also to be able to report on and implement lessons learned. Work orders related to accidents can be associated with a questionnaire accident survey and supplied to the health and safety executive and for use with RIDDOR.
Ostara holds details of all maintenance contracts with the agreed terms and service level agreement by activity or down to asset level. It holds schedules for PPM’s including costs and instructions to fulfil planned maintenance activities.
Planned Preventative Maintenance is an essential part of managing not only the compliance elements of any maintenance activity but also the reliability of the assets in the estate . However, it is difficult to get this right and you could be putting your business at risk if you are not on top of this task.
Real time reporting is essential in today’s FM environment. Managers need the reporting tools to face changing maintenance requirements and financial constraints head on. The Reporting module provides reports to monitor and management performance and spend and to highlight areas for improvement.
The Ostara mobile application provides real time updates from your mobile workforce. This significantly improves communication and produces time and cost efficiencies as field teams can remotely update work orders. The mobile application can be used to complete audits with the minimum of effort.
Through the client portals your users can raise their own jobs reducing the need for a helpdesk, provide feedback and view compliance certification. Contractors can view work order, update ETA’s, provide updates and upload certificates and invoices.
Ostara allows you to optimise the whole life cycle costs of your assets in conjunction with your processes for installation, commissioning, operation, maintenance and disposal of assets. Asset tagging bar codes can be held in the Ostara System along with images, documentation and full history.
The system holds all your data regarding contractors, such as rates and availability along with service level agreementsl. The system monitors the contractor’s response to SLA’s, first fix and system usage. Works for Internal resource can also be scheduled.
The Ostara maintenance management system has been designed to intuitively guide the operator to select such things as the right work order type, cost codes, location, asset, building, contacts, reason code and contractor.
The system allows for accurate invoice validation against calculated costs based on contractor rates and logging on and off times. Validated invoices can be exported into your accounting system and accurate accrual reports provide the visibility and data for future decisions.