Leaders in
innovative CAFM Software

CAFM System Benefits

We pride ourselves, not only on the technology provided but also on the way we work, along with the years’ of expertise we bring to the table.

Cost Savings

Cost savings can be achieved at the same time as increasing service levels and productivity.

Ostara’s CMMS Software helps eliminate duplicate and erroneous callouts; ensures that you only pay for what your contractor has delivered due to invoices validation; utilises warranties and schedules and manages efficient PPM’s.


Ostara is suitable for all models of FM whether you outsource or manage your maintenance in house with internal or external resource, or both.

The System is highly configurable with multiple levels of data hierarchy and permissions to suit your company’s processes and organisational structure.


Our CAFM software is hosted in a UK Tier III data centre, avoiding overseas lag and traffic issues and providing high levels of security plus a disaster recovery plan. All you need is access to the internet to gain access to the Ostara system and all your maintenance data.

We are also proud to be Cyber Essential Certified.
See our certificate here


Cloud technology has revolutionised the way companies work. A major challenge in the sharing of information between tiers is the problem passing data between disparate information systems. Ostara brings together your internal departments and your external Supply Chain Management within one system to enable you to remain in control.


Ostara provides comprehensive data on contractor performance and the compliance levels of your estate to enable you to manage the quality of your maintenance.

To support your processes of continuous improvement Ostara has an RFI function for auditing and feedback.


Having real time visibility across all tiers in the supply change can significantly reduce expenditure and manage risk.

Ostara enables your processes to be more collaborative with more data sharing and real time information regarding the status of works, spend and compliance.

Case Studies

Retail Sector
Retail Sector

High street retailer discovers £1million reasons to implement Ostara.

A profit squeeze caused by increased online competition, rising costs and the consumer slowdown meant a major high street retailer, with thousands of properties, had to save money without compromising the safety or smooth running of its stores.

Read more

Financial Sector

Profiting from technology and procurement success

Organisations in the financial industry are faced with volatile financial markets, continued predicted slow growth and heightened regulation with increased public scrutiny in terms of performance and ethics. A large financial institution wanted to ensure as much stability and cost control as possible.

Read more

Commercial Sector

Gain competitive edge and decreased costs

A leading commercial landlord aimed to remain a top provider of quality property as well as be the innovator in their market place. Their challenge was to balance this ambition in a climate of increasing pressure on costs without comprising the safety or customer satisfaction levels they prided themselves on providing.

Read more

Our Team

  • Testimonial

    Neil Harrison


    About Neil Harrison

    For the past 10 years my passion has been to build a team to develop and utilise a CAFM system that delivers real benefits in a fast, efficient, cost effective and measurable way. Ostara was born out of my own search for a CAFM system and the continual frustration at what was available in the marketplace at the time.

    Having been MD, for over 11 years, at the FM company Maintenance Management Ltd I truly believe that the Ostara team understand the drivers, demands and stresses faced by FM, Maintenance and Compliance Managers.


  • Testimonial

    Steve sartain

    Technical Director

    About Steve sartain

    For over 20 years I have been successfully using Microsoft © – based technologies to help leading, global industry players in FM, financial services, consultancy, telecom industries and central government accomplish specific business objectives.

    Eight years ago I was given the opportunity to join Ostara and tasked to build a team of people that could meet the challenge of developing the best CAFM system possible! With Ostara I believe we have developed a scalable product that will deliver beyond the expectations of even the most demanding clients.



  • Testimonial

    Jayne Harrison

    Finance Director

    About Jayne Harrison

    Having worked in the FM industry for the past 12 years my role is more than just providing financial guidance for Ostara Systems. My aim is not only to carry out an accountancy role for Ostara but also to bring together my financial expertise with my FM experience for the benefit of Ostara’s clients.

    I contribute to company strategy across all areas of the business working with a very professional and dedicated team of individuals.

    Financial controls which lead to cost savings are an important part of the Ostara system and I have been able to help ensure that the solution continues to deliver these benefits.


  • Testimonial

    Darren Bayley

    Operations Director

    About Darren Bayley

    My role at Ostara covers a variety of areas. As well as being responsible for overseeing the implementation of services for Clients, I work alongside our clients ensuring not only open and timely communication at all stages, but also that the development of the system meets or exceeds their requirements and expectations.

    My technical expertise gained both client side and as a service provider, allows me to highlight any future system development requirements that will be a pre-requisite or simply a benefit for our clients.


System Uptime
Support desk Service Level
Sites Managed
Work Orders Raised

Don't just take our word for it. See what our clients have to say...

  • Testimonial
    Tony McKenna, Senior Manager Soft Services - Property - YBS

    Yorkshire Building Society Group has chosen the Ostara CAFM system to manage the maintenance of its estate. In addition to being rolled out across the Branch Network the Ostara solution also covers office sites in Leeds, Bradford, Peterborough and Cheltenham.The software is being used in conjunction with YBS's outsourced service providers and external contractors to manage all aspects of branch maintenance.

  • Testimonial
    Aidan Bradley, Director of Facilities Management - Hill International

    I have had the pleasure of working with Ostara Systems on numerous occasions across national multi-site contracts and prestigious governmental appointments. The team always go the extra mile to ensure the system meets and exceeds your expectations and requirements. An ever evolving feast of innovation and ground breaking solutions coupled with the dedicated professional support from the team who never fail to deliver on time every time. The all encompassing feeling of being in control and having the necessary tools and information at you finger tips makes for the ease of meeting your clients expectations. I look forward to many more years working with Ostara Systems.

  • Testimonial
    Edward Little, Property Manager - Hawthorn Leisure

    Our work with the Ostara team is aimed to reduce our FM costs whilst improving efficiency across the reactive and planned maintenance fields. Hawthorn is a young company, becoming fully operational in June 2014, since then the team at Ostara have made it their mission to understand our business and help set up the Ostara system to best suit our needs. What I appreciate most about working with the Ostara team is their ability to cut through the technical jargon, understand our needs and approach every challenge with such positivity. Their time and patience is the bedrock of our partnership.

  • Testimonial
    Laura Bayley, Systems and Process Development Manager - Maintenance Management Ltd

    The Ostara product has assisted MML over the past 6 years to efficiently manage the facilities for several of our clients. In our experience, system development and enhancement requests are dealt with in a timely fashion and the support team are very approachable and work through any issues with us in a very friendly, yet professional manner.

The movement of a butterfly's wings can lead to a hurricane weeks later...

Contact Address

Ash House
Linford Wood
Milton Keynes
MK14 6ET

Contact Details

+44(0)844 880 2582
(Calls cost 5p per minute plus your phone company's access charge.)


Office Hours

9-00 am to 5-00pm
Monday to Friday

If you are a contractor wishing to contact your client’s helpdesk:

Whitbread: 0843 178 2740
Primark: Mitie Helpdesk 01252 732444 – Dublin Helpdesk +353 (0) 1 531 7987
MML Celesio: 0844 225 4552
Hawthorn Leisure: 0845 565 0232
YBS: 0808 250 5555

Get in touch with us

We would love to talk to you about any aspects of facilities management, including how Ostara could help you manage the maintenance of your business.

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