The Ostara CAFM System provides users with complete control over their facilities and maintenance management processes. To further assist our clients, Ostara Systems can provide 24/7 dedicated helpdesk services with state-of-the-art phone systems and logging capability to provide statistics and bespoke reporting. This additional support module helps increase the efficiency of the facilities management process.
Any organisation who is looking to manage reactive or planned work orders can benefit from utilising this work order management module within the CAFM software provided by Ostara Systems. The helpdesk and work order management modules enable the logging and management of all Reactive Maintenance, Planned Preventative Maintenance, Quoted and Purchasing works. The module contains the actions required for helpdesks and administrators to control both the starting and stopping of work orders and any other additional actions that are required. It can be both proactive and reactive, and it is able to track and record all maintenance jobs with a direct link to all data within the core modules.
This module in the Ostara system has been designed to intuitively guide the operator to select such things as the right work order type, location, asset, building, contacts, reason code and contractor – quickly, easily and accurately. Also, the helpdesk module allows for control over both new and existing work orders, with a fast creation process for agents (helpdesk operatives). This creation process contains a built-in system for duplicate checking, and data is presented to the user when needed with no need to search, increasing the efficiency of the job creation process.
The workflow can be asset or location-driven and can be configured to give regular updates and notifications to nominated individuals, including during the escalation process. For situations in which there is no asset database available, full location tables can assist agents in identifying repetitive issues. The system also contains the ability to perform detailed auditing of all events and communications, including both received and sent communications.
CMMS software, sometimes used interchangeably with EAM, accurately describes our bespoke Ostara CAFM system. This is because it’s a reactive maintenance system, combined with other modules such as Asset Management and Planned Preventative Maintenance (PPM) – all of which provide a complete CMMS solution for facilities management.
Computerised Maintenance Management software, or CMMS, is software that helps organise, plan, track, measure and optimise everything you do that is associated with maintenance management. CMMS can help companies and facilities organise and manage their preventive maintenance tasks, inventory, safety, and more. This software plays an important part in developing better maintenance practices and proving the value of maintenance to drive better results.
Primarily, CMMS software is used in work order management to help simplify every step of the maintenance work order process. With effective CMMS, managers can build, review, prioritise, assign and track work orders from any device, including their desktop or mobile phone device.
With the rise of software as a service (SaaS), EAM (Enterprise Asset Management) has become the product of choice for many organisations wanting to optimise performance and minimise costs. EAM software is purpose-built asset management software and involves the management of maintenance of physical assets of an organisation throughout each asset’s life cycle. This covers everything from the design, audit trials, safety and compliance, construction, commissioning, operations, maintenance and decommissioning or replacement of plant equipment and facilities.
EAM software can help you optimise and digitise your maintenance operations to achieve new levels of efficiency.