Many of the variables to do with the cost of maintenance depend on knowing when and for how long a job was attended. There are multiple routes for attendance logging such as Call Centres/Helpdesks. However, these are costly and impact the resource required...

Ostara’s RFI (request for information) module can produce surveys and questionnaires to collect a myriad of different types of information. This can range from positive and negative feedback questionnaires to collating more detailed information for...