With a presence in ten countries across the globe and the requirement for a CAFM System to support all those countries, Primark selected Ostara Systems as their CAFM solution.


The launch to their new American store in September 2015 required the Ostara System to be able to deal with time zones and different sales tax rules and as Primark roll out their estate across Europe in 2016 Ostara have translated the system into French, Spanish, Portuguese, Dutch, German and Italian.


The solution required Primark Store Managers to be able to raise their own reactive maintenance requests using a simple self-service portal. Getting all Store Managers in to complete detailed training sessions was never going to be a possibility, so the new process had to be easy to follow with minimal instruction provided.


The Primark Supply Chain were provided with their own portal and utilise a combination of the Ostara Mobile application and Ostara ATAS (Automated Telephone Attendance System) to start and stop their jobs whilst on site.


The invoice process is fully automated, allowing the Supply Chain to upload their invoices into Ostara where they will be validated by the system and an overnight process issues those invoices directly (if approved) to Primark for payment.